Frequently Asked Questions

How do I place an order?
You can place an order directly through our website, or message us on WhatsApp if you have a special request we might be able to help with.

When do orders close?
Orders close at midnight Tuesday for delivery on Thursday and Saturday, so your cookies are baked fresh for the weekend. Need something sooner? Enquire with us and we'll see what we can do!

When are cookies baked?
We bake fresh every Wednesday and Friday.

Can I order individual cookies?
Yes! We have multiple pack options available: Single Large, 6 Pack Large, 12 Pack Large, 12 Pack Minis, and 50 Pack Minis. Got a specific request? Just ask.

Can I order for an event?
Absolutely. Our largest order to date was 100 cookies for a local theatre group, and we're happy to go bigger for the right event. Enquire and we'll see what we can put together for you.

How should I store my cookies?

• Room temperature: up to 3 days
• Fridge: up to 2 weeks
• Freezer: up to 3 months

For best results, bring them to room temperature before eating. Trust us.

Can I order cookies without toppings?
Yes! Simply enter the code PLAIN at checkout.

⚠️ Allergen Information — please read before ordering
Our cookies contain: wheat, barley, gluten, milk, egg, soy, and macadamia. Our kitchen also has possible contact with peanuts, tree nuts, coconut, and sesame. While we follow strict safety protocols, cross-contact is possible and we cannot guarantee any product is 100% free from traces of these allergens. For the full ingredients and allergens list, visit the Ingredients & Allergens page linked in the menu and footer.

Do you cater for dietary requirements?
Not at this time, but it's something we're working towards. We'd love to one day offer gluten free, vegan, and diabetic-friendly options. Watch this space!

Are your plants indoor or outdoor?
Both! We sell indoor and outdoor plants, and some outdoor plants can also thrive inside depending on your space.

Do your pots have drainage holes?
Not all of them, but we offer a pre-drilling service on request. Pots that already have drainage holes will be listed as such in the product description.

Are plants one-of-a-kind?
Yes. Every plant and pot combination is unique. Once it's gone, you won't see that exact combination again. Ordering is the only way to secure yours.

Can I reserve a plant?
We don't offer reservations. We've had a few experiences where customers requested customisations and then didn't follow through, so to keep things fair, ordering is the only way to hold a plant.

Do you offer plant care advice?
Yes! If it's your first plant or you're gifting to someone who might need a little guidance, enquire with us and we'll try to include a care package to help along the journey. We also post regular care tips, tricks, and plant facts on our socials, and we're always just a message away if you have questions.

Where do you deliver?
We deliver locally for free, and up to 35km away for $10. For full delivery zone details, visit our Delivery & Pickup page (linked in the menu and footer).

When can I collect?
Pickup is available Thursdays and Saturdays, 9am to 9pm. Need a different time? Enquire and we'll do our best to accommodate.

Where is pickup?
Pickup is at 7A Kitchener Road, Waiuku (our local market location). Please note this location may change in the future — we'll keep this page updated.

What happens if I can't make my pickup time or I miss my delivery?
Please refer to our Returns & Refunds Policy (linked in the footer). In short: delivery may be rescheduled where possible, or the order may need to be collected. Once cookies have been delivered or collected, responsibility for storage and freshness transfers to the customer. We're unable to take responsibility for quality issues caused by missed delivery, delays in collection, or improper storage after handover.